Data Protection Complaints Procedure

Last Updated: 30 June 2026

Purpose

A Beck Plumbing & Heating Ltd is committed to protecting the personal information of our customers, suppliers, employees and website users.

In accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025, we maintain a formal procedure for handling complaints relating to the processing of personal data.

How to Raise a Complaint

If you believe we have not handled your personal information correctly, please contact us before referring the matter to the Information Commissioner's Office (ICO).

Please include:

Your name and contact details.

A description of your concern.

Relevant dates or correspondence.

The outcome you are seeking.

Complaints may be submitted by:

Email: info@abeckservices.co.uk

Telephone: 02394 002596

Post:

A Beck Plumbing & Heating Ltd

Gatcombe House

Copnor Road

Hilsea

Portsmouth

PO3 5EJ

Our Complaints Process

Once we receive your complaint, we will:

Acknowledge receipt as soon as reasonably practicable.

Review the information provided and, where necessary, request additional details.



Investigate the matter fairly, objectively and confidentially.

Provide a written response explaining our findings and any actions taken.

Aim to conclude the investigation within one calendar month. If additional time is required due to the complexity of the complaint, we will explain why and keep you informed.

If You Remain Dissatisfied

If you are unhappy with our final response, you have the right to refer your complaint to the Information Commissioner's Office (ICO).

We encourage customers to allow us the opportunity to resolve concerns before contacting the ICO.

Policy Review

This procedure will be reviewed periodically to ensure it remains compliant with applicable UK data protection legislation and reflects any changes to our business practices.