PRIVACY POLICY
Last Updated: 25 June 2026
A Beck Plumbing & Heating Ltd
At A Beck Plumbing & Heating Ltd ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
- Visit our website
- Request a quotation
- Contact us by telephone, email or WhatsApp
- Book plumbing, heating or boiler services
- Use any of our online forms
- Interact with us via social media
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
A Beck Plumbing & Heating Ltd
Registered Office
45 Lower Bere Wood
Waterlooville
England
PO7 7NQ
Trading Address
Gatcombe House
Copnor Road
Hilsea
Portsmouth
PO3 5EJ
Company Number
09481501
Telephone
02394 002 596
Website
2. Information We Collect
Depending on how you interact with us, we may collect the following personal information.
Contact Information
- Name
- Company name (where applicable)
- Address
- Email address
- Telephone number
Service Information
Information relating to:
- Boiler installations
- Boiler servicing
- Repairs
- Plumbing work
- Heating systems
- Property details
- Appointment history
- Quotations
- Invoices
- Payment history
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referring websites
This information helps us improve the performance and security of our website.
3. How We Collect Your Information
We collect personal information when you:
- Contact us by phone
- Send us an email
- Submit a contact form
- Message us through WhatsApp
- Request a quotation
- Book our services
- Leave a review
- Visit our website
- Interact with us on social media
We may also receive information from third-party services including website analytics providers and online advertising platforms where applicable.
4. Why We Use Your Information
We only process personal information where we have a lawful basis to do so.
We use your information to:
- Respond to enquiries
- Provide quotations
- Schedule appointments
- Carry out plumbing and heating services
- Send invoices
- Process payments
- Provide customer support
- Maintain service records
- Improve our website
- Prevent fraud
- Comply with legal obligations
Where you have given permission, we may also send you updates regarding our services.
You may withdraw your consent for marketing communications at any time.
5. Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal information under one or more of the following lawful bases:
Contract
To provide quotations and complete the services you request.
Legal Obligation
To comply with tax, accounting and legal requirements.
Legitimate Interests
To improve our services, manage customer relationships, prevent fraud and operate our business efficiently.
Consent
Where you have chosen to receive marketing communications or accepted optional cookies.
6. Sharing Your Information
We never sell your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
- Accountants
- Payment providers
- Website hosting companies
- IT support providers
- Software providers
- Boiler manufacturers (where warranty registration is required)
- Suppliers involved in fulfilling your order
- Government authorities where legally required
All third parties are required to protect your information in accordance with UK data protection legislation.
7. Data Retention
We only keep personal information for as long as necessary.
Typically this includes:
- Customer records – up to 7 years
- Financial records – 6 years minimum
- Warranty information – for the duration of the warranty
- Website analytics – according to Google Analytics retention settings
When information is no longer required, it is securely deleted.
8. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember website preferences
- Improve website performance
- Monitor visitor numbers
- Analyse website traffic
- Improve security
Where required by law, you will be asked for consent before non-essential cookies are placed on your device.
9. Google Analytics
We may use Google Analytics to understand how visitors use our website.
Google Analytics may collect information such as:
- Pages viewed
- Time spent on the website
- Device type
- Browser type
- Approximate location
This information is anonymised where possible and is used solely to improve our website.
10. Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
11. Data Security
We take appropriate technical and organisational measures to protect your personal information.
These measures include:
- Secure website hosting
- SSL encryption
- Password-protected systems
- Restricted staff access
- Secure backups
- Regular software updates
While we take every reasonable precaution, no method of electronic transmission or storage is completely secure.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We recommend reviewing their privacy policies before providing any personal information.
13. Children's Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child without appropriate consent, we will delete it promptly.
14. Changes to this Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
15. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
A Beck Plumbing & Heating Ltd
Gatcombe House
Copnor Road
Hilsea
Portsmouth
PO3 5EJ
📞 02394 002 596
