Privacy Policy
Last Updated: 30 June 2026
1. Introduction
A Beck Plumbing & Heating Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:
Visit our website;
Contact us by telephone, email, WhatsApp or social media;
Request a quotation;
Book or receive our plumbing, heating or boiler services;
Complete any online forms;
Purchase products or services from us.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
By using our website or engaging our services, you acknowledge the practices described in this Privacy Policy.
2. Who We Are
A Beck Plumbing & Heating Ltd
Registered Office
45 Lower Bere Wood
Waterlooville
England
PO7 7NQ
Trading Address
Gatcombe House
Copnor Road
Hilsea
Portsmouth
PO3 5EJ
Company Number: 09481501
Telephone: 02394 002596
Email: info@abeckservices.co.uk
Website: https://www.abeckservices.co.uk
3. Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Information
Full name
Company name (where applicable)
Postal address
Email address
Telephone number
Service Information
This may include:
Property address
Boiler details
Heating system information
Plumbing requirements
Appointment history
Quotations
Service reports
Invoices
Payment information
Warranty information
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on our website
Referral source
Cookie identifiers
This information helps us improve website performance, security and user experience.
4. How We Collect Information
We collect information directly from you when you:
Contact us by telephone
Send us an email
Complete an enquiry form
Send a WhatsApp message
Book a service
Request a quotation
Leave a review
Interact with us on social media
Visit our website
We may also receive limited information from trusted third parties such as website analytics providers, advertising platforms and payment processors.
5. How We Use Your Information
We use your personal information to:
Respond to enquiries
Prepare quotations
Arrange appointments
Carry out plumbing and heating services
Supply products
Issue invoices
Process payments
Register manufacturer warranties where applicable
Maintain customer records
Improve our website and services
Detect fraud and prevent misuse
Meet our legal and regulatory obligations
Where you have provided your consent, we may also send occasional marketing communications regarding our services.
You may withdraw your consent at any time.
6. Lawful Basis for Processing
Under the UK GDPR, as amended by the Data (Use and Access) Act 2025, we process personal information using one or more of the following lawful bases:
Contract
To provide quotations, products and services requested by you.
Legal Obligation
To comply with tax, accounting, health and safety and other legal requirements.
Legitimate Interests
To manage and improve our business, maintain customer relationships, prevent fraud, recover debts and improve our website and services.
Consent
Where you have agreed to receive marketing communications or accepted optional cookies.
7. Sharing Your Information
We never sell your personal information.
Where necessary, we may share information with carefully selected third parties including:
Accountants
Payment providers
Website hosting companies
IT support providers
Software providers
Boiler manufacturers for warranty registration
Suppliers and merchants involved in fulfilling your order
Government authorities where required by law
Professional advisers including legal and insurance providers where necessary
All third parties are required to process your information securely and only for the purposes instructed.
8. International Transfers
Most of your personal information is processed within the United Kingdom.
If any information is transferred outside the UK, we will ensure appropriate safeguards are in place as required by UK data protection legislation.
9. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
Customer records – up to 7 years
Financial records – minimum 6 years
Warranty documentation – duration of warranty plus any legal retention period
Website enquiries that do not become customers – up to 24 months
Website analytics – in accordance with Google Analytics retention settings
Once retention periods expire, information is securely deleted or anonymised.
10. Cookies
Our website uses cookies and similar technologies to improve your experience.
Cookies may include:
Strictly Necessary Cookies
Performance Cookies
Analytics Cookies
Functional Cookies
Marketing Cookies (where applicable)
Where legally required, we will request your consent before placing non-essential cookies on your device.
You can manage cookie preferences through your browser settings or our cookie banner.
11. Google Analytics
We may use Google Analytics to help understand how visitors use our website.
Google Analytics may collect information including:
Pages viewed
Time spent on pages
Device type
Browser information
Approximate geographical location
This information is aggregated and anonymised wherever possible and is used solely to improve our website.
12. Data Security
We implement appropriate technical and organisational measures to protect your information, including:
SSL encryption
Secure UK/EU hosting
Password-protected systems
Access controls
Secure backups
Anti-malware protection
Regular software updates
Whilst we take reasonable precautions, no online system can be guaranteed to be completely secure.
13. Your Rights
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing relies on consent
We will respond to requests in accordance with applicable data protection legislation.
14. Data Protection Complaints Procedure
We take data protection seriously and aim to resolve any concerns quickly and fairly.
If you have any questions or concerns about how we handle your personal information, please contact us in the first instance.
Email: info@abeckservices.co.uk
Telephone: 02394 002596
Post:
A Beck Plumbing & Heating Ltd
Gatcombe House
Copnor Road
Hilsea
Portsmouth
PO3 5EJ
We will:
acknowledge your complaint as soon as reasonably possible;
investigate the matter fairly and impartially;
keep you informed where appropriate; and
aim to provide a full response within one calendar month.
If you remain dissatisfied after we have responded, you may refer your complaint to the Information Commissioner's Office (ICO).
15. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their own privacy policies before submitting personal information.
16. Children's Privacy
Our services are intended for individuals aged 18 or over.
We do not knowingly collect personal information from children.
If we become aware that information relating to a child has been submitted without appropriate consent, we will delete it promptly.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be published on this page with the updated revision date.
18. Contact Us
If you have any questions regarding this Privacy Policy or the way we process personal information, please contact:
A Beck Plumbing & Heating Ltd
Gatcombe House
Copnor Road
Hilsea
Portsmouth
PO3 5EJ
Telephone: 02394 002596
Email: info@abeckservices.co.uk
